Terms of Use

Service Description

Chati provides a comprehensive business messaging platform that includes:

• •WhatsApp Business API integration for broadcast messaging, chatbots, and customer engagement
• •Multi-channel messaging across RCS, SMS, Instagram Direct Message, and Facebook Messenger
• •AI-powered chatbots and conversational automation
• •Customer Data Platform (CDP) with analytics, segmentation, and reporting tools
• •Automation workflow builder and drip marketing campaigns
• •Live chat inbox with team collaboration features

Intellectual Property Rights

All content, features, and functionality of the Platform, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software code, and the design, selection, and arrangement thereof, are the exclusive property of Chati or its licensors and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from our Platform except as incidental to normal use or as expressly authorized in writing by Chati.

User Obligations and Acceptable Use

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You shall not:

• ✕Send unsolicited messages, spam, or engage in any form of harassment through our Platform
• ✕Violate any applicable laws, regulations, or third-party rights
• ✕Use the Platform to transmit any harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable content
• ✕Attempt to gain unauthorized access to the Platform, other user accounts, or computer systems
• ✕Interfere with or disrupt the integrity or performance of the Platform or its underlying infrastructure
• ✕Reverse engineer, decompile, or attempt to extract the source code of the Platform
• ✕Use the Platform to violate WhatsApp Business Policy, Meta's Terms, or platform-specific policies

Account Registration and Security

To access certain features of the Platform, you must register for an account. You agree to:

You are responsible for all activities that occur under your account, whether authorized or not. We reserve the right to suspend or terminate accounts that provide false information or violate our policies.

• •Provide accurate, current, and complete information during registration
• •Maintain and promptly update your account information
• •Maintain the security and confidentiality of your login credentials
• •Immediately notify us of any unauthorized access to your account

Payment Terms and Billing

Chati offers various subscription plans and pay-as-you-go pricing models. By subscribing to our paid services, you agree to:

All fees are exclusive of applicable taxes unless otherwise stated. Subscription fees are non-refundable except as required by law or as outlined in our Refund Policy. We reserve the right to modify our pricing with 30 days' advance notice to existing subscribers.

• •Pay all fees associated with your chosen subscription plan
• •Provide valid payment information and authorize automatic recurring billing (if applicable)
• •Pay WhatsApp Conversation Credits (WCCs) or message credits as per platform usage

Service Availability and Modifications

We strive to provide reliable and uninterrupted service. However, we do not guarantee that the Platform will be available at all times or will be error-free. We reserve the right to:

• •Modify, suspend, or discontinue any aspect of the Platform with or without notice
• •Perform scheduled maintenance that may temporarily interrupt service
• •Update features, APIs, or integrations to improve functionality or security

Limitation of Liability

To the maximum extent permitted by applicable law, Chati and its affiliates, officers, directors, employees, and agents shall not be liable for:

• •Any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform
• •Loss of profits, data, use, goodwill, or other intangible losses
• •Damages resulting from unauthorized access to or alteration of your data or transmissions
• •Service interruptions, errors, or security breaches beyond our reasonable control

Termination

You may terminate your account at any time by following the cancellation process in your account settings. We may suspend or terminate your access to the Platform immediately, without prior notice or liability, if:

Upon termination, your right to use the Platform will immediately cease, and we may delete your account data in accordance with our data retention policies.

• •You breach any provision of these Terms
• •We are required to do so by law or regulatory authority
• •Your account has been inactive for an extended period
• •You engage in fraudulent, abusive, or illegal activity

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising from or relating to these Terms or the Platform shall be subject to the exclusive jurisdiction of the courts located in Bhubaneswar, Odisha, India.

If you are a consumer, you may also have the right to bring proceedings in the courts of your country of residence, in accordance with applicable consumer protection laws.

Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will notify you by email or through a prominent notice on the Platform at least 30 days before the changes take effect.

Your continued use of the Platform after the effective date of revised Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you must stop using the Platform and terminate your account.