Terms of Use

Last Updated: Dec 24 2025

Please read these terms carefully before using Chati's WhatsApp Business API platform, including the ChatiAI Shopify application, and related services. By accessing or using our services, you agree to be bound by these Terms of Use.

Agreement to Terms

Welcome to Chati, a product of Crunchy Media Private Limited ("Company," "we," "our," "us"). These Terms of Use ("Terms") govern your access to and use of our WhatsApp Business API platform, Shopify public application, multi-channel messaging services, automation tools, and related features (collectively, the "Platform" or "Services").

By registering, accessing, installing, or using the Platform (including via Shopify), you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must discontinue use of our Services immediately.

Service Description

Chati provides a comprehensive business messaging platform that includes:

•WhatsApp Business API integration for broadcast messaging, chatbots, and customer engagement
•Multi-channel messaging across RCS, SMS, Instagram Direct Message, and Facebook Messenger
•AI-powered chatbots and conversational automation
•Customer Data Platform (CDP) with analytics, segmentation, and reporting tools
•Automation workflow builder and drip marketing campaigns
•Live chat inbox with team collaboration features

For Shopify merchants, Chati AI also provides order notifications, customer messaging, automation, and integrations using Shopify APIs and webhooks.

Intellectual Property Rights

All content, features, and functionality of the Platform, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software code, and the design, selection, and arrangement thereof, are the exclusive property of Chati or its licensors and are protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from our Platform except as incidental to normal use or as expressly authorized in writing by Chati.

Your Usage Rights

You are granted a limited, non-exclusive, non-transferable, revocable license to:

Access and use the Platform for legitimate business purposes
Create and manage messaging campaigns for your customers
Integrate our Services with your business systems via authorized APIs

User Obligations and Acceptable Use

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You shall not:

✕Send unsolicited messages, spam, or engage in harassment
✕Violate applicable laws or third-party rights
✕Transmit harmful, abusive, defamatory, or objectionable content
✕Attempt unauthorized access to systems or accounts
✕Interfere with Platform performance or infrastructure
✕Reverse engineer or extract source code
✕Use the Platform in violation of Shopify Terms of Service, WhatsApp Business Policy, or Meta

Violation may result in immediate suspension or termination without refund.

Account Registration and Security

To access certain features of the Platform, you must register for an account. You agree to:

You are responsible for all activities that occur under your account, whether authorized or not. We reserve the right to suspend or terminate accounts that provide false information or violate our policies.

•Provide accurate, current, and complete information during registration
•Maintain and promptly update your account information
•Maintain the security and confidentiality of your login credentials
•Immediately notify us of any unauthorized access to your account

Payment Terms and Billing

Chati offers subscription-based and usage-based pricing.

For Shopify merchants, billing (if applicable) is processed through Shopify’s billing system
For non-Shopify users, payments are processed via authorized payment provider

All fees are exclusive of applicable taxes unless otherwise stated. Subscription fees are non-refundable except as required by law or as outlined in our Refund Policy. We reserve the right to modify our pricing with 30 days' advance notice to existing subscribers.

•Pay all fees associated with your chosen subscription plan
•Provide valid payment information and authorize automatic recurring billing (if applicable)
•Pay WhatsApp Conversation Credits (WCCs) or message credits as per platform usage

Service Availability and Modifications

We strive to provide reliable and uninterrupted service. However, we do not guarantee that the Platform will be available at all times or will be error-free. We reserve the right to:

•Modify, suspend, or discontinue any aspect of the Platform with or without notice
•Perform scheduled maintenance that may temporarily interrupt service
•Update features, APIs, or integrations to improve functionality or security

Some features depend on third-party platforms such as Shopify, Meta, or WhatsApp, and availability may be affected by changes in those platforms.

Limitation of Liability

To the maximum extent permitted by applicable law, Chati and its affiliates, officers, directors, employees, and agents shall not be liable for:

•Any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform
•Loss of profits, data, use, goodwill, or other intangible losses
•Damages resulting from unauthorized access to or alteration of your data or transmissions
•Service interruptions, errors, or security breaches beyond our reasonable control

In no event shall Chati's total liability to you for all damages exceed the amount you paid to us in the twelve (12) months preceding the claim or $100 USD, whichever is greater.

Termination

You may terminate your account at any time by following the cancellation process in your account settings. We may suspend or terminate your access to the Platform immediately, without prior notice or liability, if:

Upon termination, your right to use the Platform will immediately cease, and we may delete your account data in accordance with our data retention policies.

•You breach any provision of these Terms
•We are required to do so by law or regulatory authority
•Your account has been inactive for an extended period
•You engage in fraudulent, abusive, or illegal activity

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising from or relating to these Terms or the Platform shall be subject to the exclusive jurisdiction of the courts located in Bhubaneswar, Odisha, India.

If you are a consumer, you may also have the right to bring proceedings in the courts of your country of residence, in accordance with applicable consumer protection laws.

Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will notify you by email or through a prominent notice on the Platform at least 30 days before the changes take effect.

Your continued use of the Platform after the effective date of revised Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you must stop using the Platform and terminate your account.

Questions About These Terms?

If you have any questions, concerns, or feedback regarding these Terms of Use, please contact our legal team:

Email: legal@chati.ai

Address: Crunchy Media Private Limited, Bhubaneswar, Odisha, India

Related Policies: Privacy Policy • Refund Policy