Refund Policy

Free Trial Period

Chati offers a generous 10-day free trial for new users to explore our platform risk-free:

• Full Feature Access: Try all Basic Plan features during the trial period
• No Credit Card Required: Start your trial without providing payment information
• Chatbot Flows Trial: Additional 10-day free trial available for Chatbot Flows add-on
• Cancel Anytime: Cancel your trial at any time without charges or obligations

Subscription Services (Non-Refundable)

Once you subscribe to any of Chati's paid services after the free trial period, all subscription fees are non-refundable. This policy applies to:

• •Monthly and annual subscription plans
• •Platform access fees and subscription charges
• •WhatsApp Conversation Credits (WCCs) and message credits
• •Wallet recharges and prepaid credit purchases
• •Add-on features and premium integrations
• •One-time chatbot development and setup payments
• •Third-party integration fees and services

Cancellation Policy

You have the right to cancel your subscription at any time through your account settings:

• •Effective Date: Cancellations take effect at the end of your current billing cycle
• •No Prorated Refunds: You will not receive a refund for the remaining subscription period
• •Continued Access: You retain full access to the platform until the end of your paid period
• •Auto-Renewal Stops: Your subscription will not auto-renew after cancellation

Exception: Technical Issues

If you experience persistent technical issues that prevent effective use of our services, and our support team is unable to resolve them, we may grant a partial or full refund at our discretion:

Refund decisions for technical issues are made on a case-by-case basis and are entirely at Chati's discretion.

• •You must report the issue to our support team within 7 days of occurrence
• •You must provide reasonable time for our team to investigate and resolve the issue
• •The issue must be verified and documented by our support team
• •Issues caused by third-party services, your infrastructure, or user error are not eligible

Exception: Unauthorized or Fraudulent Charges

If you believe you have been charged incorrectly or fraudulently:

We take billing accuracy and security seriously. Verified unauthorized charges will be refunded promptly.

• •Contact our support team immediately at billing@chati.ai
• •Provide transaction details, date, amount, and explanation
• •We will investigate the claim within 5-7 business days
• •Upon verification, we will issue a full refund for unauthorized charges

How to Request a Refund

If you believe you qualify for a refund under our exceptional circumstances:

Policy Amendments

Chati reserves the right to revise this Refund Policy as necessary. Any updates become effective immediately upon publication on our website. Material changes will be communicated to existing subscribers via email.

Continued use of our services after policy changes indicates your acceptance of the updated terms.

Legal Compliance and Consumer Rights

This Refund Policy complies with applicable Indian consumer protection laws and regulations. Nothing in this policy limits your statutory rights as a consumer under the Consumer Protection Act, 2019, or other applicable legislation.

If you are located in the European Union, United Kingdom, or other jurisdictions with specific consumer protection laws, you may have additional rights including cooling-off periods and mandatory refund provisions that supersede this policy.