Question 1

How do I create a WhatsApp Business API account?

Accepted Answer

To create a WhatsApp Business API account, you need to first sign up on our platform, verify your business details, and submit your application for WhatsApp approval. The process typically takes 1-3 business days. You'll need a verified business phone number, business documentation, and a Facebook Business Manager account.

Question 2

What are the requirements for using WhatsApp Business API?

Accepted Answer

You need: 1) A verified business phone number (not currently used on WhatsApp), 2) A Facebook Business Manager account, 3) Valid business documentation, 4) A website or app for your business, and 5) Compliance with WhatsApp's Commerce and Business Policies.

Question 3

How does WhatsApp Business API pricing work?

Accepted Answer

WhatsApp charges per conversation, not per message. A conversation is a 24-hour session that starts when you send a message or when a customer messages you. Business-initiated conversations and user-initiated conversations have different rates. Check our pricing page for detailed information.

Question 4

What is the difference between WhatsApp Business API and WhatsApp Business app?

Accepted Answer

WhatsApp Business API is designed for medium to large businesses that need to send messages at scale, integrate with CRM systems, and use automation. The WhatsApp Business app is for small businesses with basic needs. The API offers advanced features like bulk messaging, webhooks, team inbox, and chatbot integration.

Question 5

Why are my WhatsApp Business API messages not being delivered?

Accepted Answer

Messages may not be delivered due to: 1) Invalid phone numbers, 2) Users blocking your number, 3) Rate limiting (sending too many messages), 4) Template message not approved, or 5) Account suspension. Check your message logs and ensure you're following WhatsApp's messaging policies.

Question 6

How do I integrate WhatsApp Business API with my CRM system?

Accepted Answer

We offer native integrations with popular CRMs like Salesforce, HubSpot, and Zoho. You can also use our REST API or webhooks for custom integrations. Check our Integration Hub for step-by-step guides, or contact our integration team for assistance with custom setups.

Question 7

How is my data protected with WhatsApp Business API?

Accepted Answer

We use industry-standard encryption (TLS 1.2+) for data in transit and AES-256 encryption for data at rest. All data is stored in secure, SOC 2 compliant data centers. We never share your data with third parties without your explicit consent and comply with GDPR, CCPA, and other privacy regulations.

Question 8

How do I set up automated responses with WhatsApp Business API?

Accepted Answer

Set up automated responses using our chatbot builder or automation workflows. You can create rule-based responses, AI-powered chatbots, or integrate with your existing automation tools. Visit the Automation section in your dashboard to get started.

Question 9

How long does WhatsApp Business API approval take?

Accepted Answer

The WhatsApp Business API approval process typically takes 1-3 business days. However, it can take up to 7 days in some cases. You'll receive email notifications about your application status. Make sure all your business information is accurate to avoid delays.

Question 10

Can I use WhatsApp Business API with multiple phone numbers?

Accepted Answer

Yes, you can manage multiple phone numbers under a single account. Each phone number requires separate WhatsApp approval and has its own message templates and settings. This is useful for managing different departments, regions, or brands.

Question 11

How do I troubleshoot WhatsApp Business API webhook issues?

Accepted Answer

For webhook issues: 1) Verify your webhook URL is publicly accessible, 2) Check that your server returns a 200 status code, 3) Ensure your webhook verification token matches, 4) Review webhook logs for errors, and 5) Test with webhook testing tools. Contact support if issues persist.

Question 12

What payment methods do you accept for WhatsApp Business API?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express), debit cards, and bank transfers for enterprise plans. All payments are processed securely through our payment partners. You can manage your payment methods in the Billing section of your account.

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