Welcome to Chati, where we strive to provide exceptional services while ensuring fairness and transparency in all transactions. Our refund policy is crafted to uphold these values while addressing the needs of our customers.

1. Trial Period

Chati offers a generous 10-day free trial period for new users. During this time, users can explore our Basic Plan features without any charges. We also provide a 10-day free trial of Chatbot Flows add-on. No credit card is required to start the trial, ensuring a risk-free experience for our users.

2. Subscription Services

Once a user subscribes to any of Chati’s paid services after the free trial, they are ineligible for a refund. The trial period is provided to enable users to fully experience our platform before committing to a subscription. Users have the freedom to cancel their trial at any time, ensuring they are not charged for the subsequent month.

3. Non-Refundable Services

All services provided by Chati, including subscription charges, Wallet recharge WhatsApp Conversation Credits (WCCs), add-ons, and third-party integrations, are non-refundable. This policy is in place due to the nature of our services and the resources invested in providing them, including one-time chatbot development and setup payments.

4. Technical Issues

Should a user encounter persistent technical issues that hinder their effective use of our services, and upon verification by Chati’s support team, a partial or full refund may be granted at our discretion.

5. Unauthorized Charges

In the event of unauthorized or fraudulent charges, users are urged to promptly contact Chati’s support team. Upon verification of such claims, we will issue a full refund to the affected user.

6. Cancellation Policy

Users retain the right to cancel their subscription at any time. However, cancellations become effective at the end of the current billing cycle, with no refunds provided for the remaining subscription period unless under extraordinary circumstances, subject to review on a case-by-case basis.

7. Contact and Support

For any inquiries regarding refunds or assistance, our dedicated customer support team is available to provide prompt and personalized help.

8. Refund Process

To initiate a refund request, users can reach out to us at hello@chati.ai . Requests must include transaction details and a clear explanation of the reason for the refund request.

9. Policy Amendments

Chati reserves the right to revise this refund policy as necessary, with any updates becoming effective immediately upon publication on our website.

10. Legal Compliance

Our refund policy adheres to all relevant local laws and regulations governing Chati’s operations. Users are encouraged to review our Terms of Service and Privacy Policy for a comprehensive understanding of their rights and obligations.

At Chati, we are committed to providing a seamless experience for our users, and our refund policy reflects our dedication to customer satisfaction while ensuring the sustainability of our services.