Manage All Customer ChatsIn One Unified Inbox
Support customers across WhatsApp, RCS, Instagram DM, and Facebook Messenger from a single Omnion inbox. Collaborate with your team, organize conversations, and deliver exceptional experiences.
All Your Conversations in One Place
Stop switching between multiple apps and platforms. Our Omnion channel inbox brings together all customer conversations from WhatsApp, RCS, Instagram Direct Messages, and Facebook Messenger into one powerful, unified dashboard where your team can collaborate and respond efficiently.
WhatsApp Business Integration
Connect your WhatsApp Business API and manage all WhatsApp conversations with full message history, media support, and real-time synchronization.
RCS Messaging Support
Support Rich Communication Services (RCS) with rich media, interactive buttons, and enhanced messaging features for Android users directly from your inbox.
Instagram & Facebook Messenger
Respond to Instagram Direct Messages and Facebook Messenger conversations alongside your other channels with unified contact profiles and conversation history.
Collaborate Seamlessly with Your Team
Empower your support and sales teams with powerful collaboration tools. Assign conversations, add internal notes, track conversation status, and work together to deliver exceptional customer experiences across all messaging channels.
Smart Conversation Assignment
Automatically route conversations to the right team members based on skills, availability, and workload. Manually assign or reassign conversations as needed with one click.
Internal Notes & Mentions
Add private internal notes to conversations, mention team members for collaboration, and maintain context without cluttering customer-facing messages.
Status Tracking & Workflows
Track conversation status (open, pending, resolved) and create custom workflows to ensure no customer inquiry falls through the cracks.
Organize with Tags, Attributes & Sources
Keep your conversations organized and actionable with powerful tagging, custom attributes, and source tracking. Filter, search, and segment conversations to find exactly what you need and deliver personalized experiences at scale.
Custom Tags & Labels
Create unlimited custom tags to categorize conversations by topic, priority, department, or any criteria. Apply multiple tags and filter conversations instantly.
Contact Attributes
Store custom contact information like VIP status, purchase history, preferences, and more. Use attributes to personalize conversations and segment your audience.
Source Tracking
Track where conversations originated—website chat widget, QR code, social media, or direct message. Analyze which sources drive the most engagement and conversions.
Powerful Live Chat Features
Everything you need to deliver exceptional customer support across all messaging channels
Unified Omnion Inbox
Team Collaboration
Smart Tags & Labels
Source Tracking
Real-time Analytics
Instant Responses
Smart Notifications
24/7 Availability
Why Choose Our Live Chat Platform?
Deliver faster, more personalized support across all your customer's favorite messaging channels
Multi-Channel Support
Support customers on WhatsApp, RCS, Instagram DM, and Facebook Messenger from a single unified platform.
Faster Response Times
Reduce response times by 70% with unified inbox, quick replies, and automated routing to available agents.
Better Team Collaboration
Improve team efficiency with conversation assignment, internal notes, and real-time collaboration tools.
Secure & Compliant
Enterprise-grade security with end-to-end encryption, GDPR compliance, and data protection standards.
Live Chat Use Cases
See how businesses use multi-channel live chat to improve customer satisfaction and drive growth
Customer Support
Provide instant support across all messaging channels with unified inbox and team collaboration.
Sales Conversations
Engage prospects and close deals faster with real-time messaging across multiple platforms.
Order Management
Handle order inquiries, updates, and support requests efficiently from one centralized dashboard.
Lead Qualification
Qualify leads in real-time with instant responses and automated routing to sales teams.
Appointment Booking
Schedule appointments and send reminders across all messaging channels with automated workflows.
Feedback Collection
Gather customer feedback and reviews through conversational messaging on their preferred platform.
Frequently Asked Questions
Everything you need to know about our live chat platform
Ready to Transform Your Customer Support?
Start managing all your customer conversations in one unified inbox today
Transform Your Business with Multi-Channel Messagingwith |
Connect with customers on WhatsApp Business API. Send bulk messages, automate conversations, and manage all channels in one unified inbox.
Transform Your Business with Multi-Channel Messagingwith |
Connect with customers on WhatsApp Business API. Send bulk messages, automate conversations, and manage all channels in one unified inbox.