Migrate to Chati from Your Existing WhatsApp API Provider #

Thinking about switching from your current WhatsApp Business API provider to Chati? You’re making a smart move.

Chati offers a fast, secure, and reliable platform to manage all your WhatsApp customer conversations, broadcasts, chatbots, and workflow automation — with complete control and flexibility.

This guide will help you seamlessly migrate your existing WhatsApp Business number and retain all essential assets without downtime.

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What Gets Migrated When You Switch to Chati #

When migrating your WhatsApp API setup to Chati, Meta allows you to retain key business data:

• Your existing WhatsApp phone number
• Display name associated with your number
• Account quality rating
• Messaging limit tier (1K, 10K, or 100K daily conversations)
• Verified green tick badge (if approved by Meta)
• Previously approved high-quality templates

Note: While templates are preserved, Meta duplicates them as fresh entries in your new BSP (Business Solution Provider) account — so quality ratings are not carried over. However, re-approval is not required for high-quality templates.

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What Does NOT Get Migrated #

The following data cannot be transferred during the WhatsApp API migration process:

• Chat history from your previous platform
• Low-quality, rejected, or pending templates
• Analytics and message insights
• Authentication tokens and API credentials

If chat history is critical for your business, export or back it up before initiating migration.

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Pre-Migration Requirements #

To start the migration process to Chati, make sure these conditions are met:

1. Your WhatsApp number is registered and verified with Meta
2. Two-Factor Authentication (2FA) is disabled
3. Your number is accessible via SMS or voice call for OTP verification
4. You have admin access to your Facebook Business Manager

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Step 1: Disable Two-Factor Authentication (2FA) #

Before Chati can take over management of your number, 2FA must be turned off:

1. Go to Meta Business Settings
2. Click on “WhatsApp Accounts” under “Accounts”
3. Choose the WABA (WhatsApp Business Account) linked to your number
4. Click WhatsApp Manager → Phone Number Settings
5. Select your number and click “Turn Off Two-Step Verification”
6. Meta will send a confirmation link to your registered business email
7. Click the email link to disable 2FA

If the button is greyed out, make sure your business email is verified in the Meta Business Settings.

Once 2FA is disabled, you’re ready to complete the migration inside Chati.

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Step 2: Complete the Migration in Chati #

Now that your number is ready for migration, follow these steps:

1. Log in to your Chati Dashboard
2. Navigate to WhatsApp Setup > Migrate Existing Number
3. Select or create your WhatsApp Business Account (WABA)
4. Provide your business display name and select a business category
5. Add your existing WhatsApp number
6. Choose a verification method: SMS or voice call
7. Enter the OTP to verify the number
8. Chati will now connect your number via Meta Cloud API

The process typically takes just a few minutes. You can start sending messages immediately once the connection is live.

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Is There Downtime During Migration? #

No. Meta’s migration system ensures zero downtime:

• Your old provider can send/receive messages during the transition
• Once Chati takes over, the number is automatically rerouted
• Your templates and messaging limits remain active

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Need Help? #

We’re here to support you every step of the way.

Chat: Use the live support chat in your Chati dashboard

Email: hello@chati.ai