Privacy Policy

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This Privacy Policy (“Policy”) outlines how Crunchy Media Private Limited (“the Company,” “we,” “our,” “us”) collects, uses, and safeguards your information when you use our messaging software-as-a-service solution, “Chati – a product by Crunchy Media” (“Solution”). By using, registering, or signing up for the Solution, you accept the terms of this Privacy Policy. If you disagree with any terms, your usage will be restricted.

Changes to the Privacy Policy

We may modify this Policy based on business, legal, or regulatory requirements. Updated versions will be posted online, and significant changes will be communicated. Regularly review this page for updates. Continued use of the Solution implies acceptance of modifications.

Personal Information We Collect

“Personal information” includes details like name, contact information, messages, and more. We collect and use personal information to provide services, complete transactions, enhance the Solution, and more. By using the Solution, you consent to collection of necessary personal information.

 

Usage of Personal Information

We collect and use personal information to validate requests, fulfill orders, improve Solution quality, recommend services, and comply with legal obligations. We may share personal information with affiliates and third parties to provide efficient customer service and for legal compliance.

 

Non-Personal Information

Non-personal information, which doesn’t identify you, is collected for improving the Solution and services. We may share anonymized non-personal information with partners for software and service improvement.

Cloud API

Client data shared on WhatsApp infrastructure will now reside on Cloud API’s (“Data Residence”). Data previously on WhatsApp infrastructure will be migrated to data centers in North America and the European Union via Cloud API.

 

Location Services

We collect location data via Bluetooth, Wi-Fi, and other technologies for performance improvement. By enabling location settings, you consent to this data collection.

Cookies and Other Information

Cookies and other technologies collect non-personal information for improving the Solution. Combined information may be treated as personal information.

Third-Party Services

Third Party Services governed by their privacy policies are beyond our control. We are not liable for third-party services or content.

Access, Correction, and Deletion

Maintain accurate information. Deleting certain information may affect your access. We may not process correction, update, or deletion requests in certain cases.

Processing of Information

We process information for legitimate commercial purposes unless you opt out.

Waiver of Liability

We are not liable for indirect, incidental, consequential, special, or exemplary damages arising from your use of the Solution.